PRIVACY STATEMENT
Updated: March 10, 2003

Fluke Electronics Canada LP (FEC) has created this privacy statement to demonstrate our privacy commitment and to ensure you are aware of our latest position regarding privacy. Please note that this statement is subject to change, so we suggest you refer to it any time you may have questions regarding FEC's privacy practices relative to the web. The following discloses our current information gathering and dissemination practices for this website: ca.fluke.com.

Information This Site Gathers
FEC's ca.fluke.com web site logs IP addresses and browser types, but we do not link IP addresses to personal information. Therefore, you can browse this site without entering any personal information, and remain anonymous during your visit.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to gather broad demographic information. This site also includes a variety of registration and order forms that may ask for particular information about our visitors, such as name, email address and demographic/product usage. Information gathered through these means is used to learn more about our visitors, provide them with requested information, and to also send them future informational/promotional materials. You can request not to have informational/promotional materials sent to you, as noted in the "choice/opt out" section at the end of this notice.

If you have any concerns about this practice, we suggest you do not use the forms or contact mechanisms included in this web site, and use an alternative form of contacting us. Refer to the "Contact us" or "Where to Buy" portions of this web site for phone and mailing address information.

Details about the different means in which we gather information from visitors are detailed below:

"Cookies"
This site uses cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site. If a shopping cart feature is used, we would also use cookies to keep track of your shopping cart. If advertisements are used in the site, we would also use cookies to make sure you don't see the same material repeatedly.

Registration Forms
This site's registration forms require users to give us contact information (like their name, email address, and some demographic data). We use this information to learn more about our visitors, and to keep visitors up to date on new products, services and developments.

Order Forms
This site may use order forms for customers to request information, materials, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account, PO number or credit card numbers). Contact information from the order form is used to send orders and also to learn more about our customers. Financial information that is collected is used to bill the user for products and services. Optional methods of providing financial information, such as fax or phone are provided.

Online Surveys
Our online surveys may ask visitors for contact information (such as their email address), or other demographic or product usage data. We use data collected from these surveys to learn more about our customers, their likes and dislikes, and how we can improve our services and product offerings. Contact information collected is used to contact the visitor when necessary.

Contests
From time to time, this site features contests that ask visitors for contact information (like their email address). The customer's contact information is used to contact the visitor to notify if they have won a prize in the contest. Contests would only apply in Quebec if government approved.

Public Forums
This site may make chat rooms, forums, message boards, and/or news groups available to users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Links
This site contains links to other sites. As such, ca.fluke.com is not responsible for the privacy practices or the content of these Web sites.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

"Choice/Opt- Out" of Receiving Future Informational/Promotional Materials
This site provides users the choice to "opt out" of receiving communications from Fluke and its sales/service channel partners. If you do not wish to receive future informational or promotional messages and/or materials from Fluke or its sales/service channels please send an e- mail to: canada@fluke.com

Changes/Modifications
This site also gives users the option for changing and modifying information previously provided. Please send an e- mail to: canada@fluke.com

Still Concerned?
If you are in any way concerned about providing information to FEC via one of the above forms or methods, we suggest that you refrain from contacting FEC via these methods, and contact us via phone or mail. Complete phone and mail information can be found in the "contact us" and "where to buy" sections of this web site.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact:
Marketing Department
Fluke Electronics Canada LP
400 Britannia Rd. E
Mississauga,ON
1-800-363-5853
E-mail: canada@fluke.com